Help & FAQ's
For our hand made capes
Small - Medium are designed to fit between sizes 08 - 12 (UK)
Medium - Large are designed to fit between sizes 12 - 18 (UK)
If you require petite or X large size, these can be purchased as a bespoke order where possible. Conditions apply when ordering bespoke items, please confirm when making your order. Thank you
For our headwear
All Cloche style hats are sold with hat packers included.
Our Vintage Collection fur coats are supplied with a dust cover to protect and keep your purchase in pristine condition.
How much does delivery cost?
- Our standard delivery (Royal Mail Special Delivery) to anywhere in the UK is £15.00
- Our standard delivery (Royal Mail Special Delivery) to anywhere in Europe is £20.00
- Our standard delivery (Royal Mail Special Delivery) for International orders is £30.00
- If you are not satisfied with your purchase*, please return in the original condition by Royal Mail Special Delivery, unworn and complete with original tags intact. *Conditions apply, see below.
What about International Delivery & Returns?
Delivery costs and timescales may differ for international orders. Please contact us directly for Shipping costs.
All returns will be subject to any return postage fees being paid by the sender.
HOW DO I PAY FOR MY ORDER?
We accept both Visa and Mastercard payment cards, bank transfer or PayPal.
Please note that all transactions will be processed in British Pounds Sterling.
RETURNS & REFUNDS?
We want to make sure you are completely happy with your purchase but we do realise that occasionally, issues may arise. We will do everything we can to ensure that this is resolved in a timely fashion and efficiently. If for any reason, you are not satisfied with your purchase, you must contact us as soon as possible via email clearly indicating the reasons you wish to return the item/s. The security tag must remain intact along with labels attached - We are not obliged to refund items that exceed the 14 days return period. Sale items are non refundable. This does not affect your statutory rights.
All Le Jabot & Stock Co. products are secured with a security tag, these goods cannot be returned if the tag is broken or damaged - please ensure you are fully satisfied with your purchase before the tag is removed. this does not affect your statutory rights.
Best ways to contact us for returns
You can reach us by phone (07713 755672) from 9am-6pm
Monday to Saturday (closed on Sundays & bank holidays).
For queries out of business hours, or if it’s more convenient
for you to email, contact us on:email@example.com
We aim to reply to all our customer emails within 24 hours and we are happy to return your call during office our hours at a time that is more convenient for you.
You have 14 days in which to return your Le Jabot & Stock Co. item/s (from the date your purchase/s were despatched to you). All items must have original tags intact, and returned to us by Royal Mail Special Delivery tracked and signed for, in their original pristine packaged condition as this may affect your refund. Le Jabot & Stock Co. reserve the right to deduct a minimum 10% of the purchased price, if the item returned is not deemed to be in perfect condition, has been damaged through negligent repackaging or evidence of a lack of care and attention has been paid to the return of the item/s.
All bespoke/commissioned items are excluded from the distance selling regulations seven day return policy. If your item is defective or there has been an error in production, we will always offer to produce a replacement item where possible in the first instance.
All sale items are non refundable - this does not affect your statutory rights.
CANCELLATION OF ORDER FEES
At Le jabot and Stock Co. we strive to provide the best possible service to our valued customers. While we understand that circumstances may arise that necessitate a cancellation of order, we need to ensure smooth operation of our business continues. Therefore we have implemented a 20% cancellation fee policy for orders that are cancelled by the customer after the products have been processed for despatch. We appreciate your support and understanding in this matter as we continue to provide unique, high quality, often hand made products and services.