Help & FAQ's

SIZING INFORMATION

Cloche style hats are sold with hat packers
Our Small - Medium will fit between sizes 08 - 14 (UK)
Our Large - X Large will fit size between sizes 16 - 20 (UK)
If you require petite or XX large sizes these can be purchased as a bespoke order,
Please contact us for details when ordering.

 

DELIVERY INFORMATION

How much does delivery cost?

  • Our standard delivery (Royal Mail Special Delivery) to anywhere in the UK is FREE
  • Our standard delivery (Royal Mail Special Delivery) to anywhere in Europe is £20.00
  • Our standard delivery (Royal Mail Special Delivery) for International orders is £30.00
  • If you are not satisfied with your purchase*, please return in the original condition by
    Royal Mail 
    Special Delivery, unworn and complete with original tags intact. 
    *Conditions apply, see below.

What about International Delivery & Returns?

    • Delivery costs and timescales may differ for international orders.
      Please 
      contact us directly for Shipping costs.

    • Returns from outside the UK will be subject to any return postage
      fees being paid by the sender.

    HOW DO I PAY FOR MY ORDER?

    We accept both Visa and Mastercard payment cards or bank transfer.

    WARNING We do not accept payment via PayPal. We reserve the right
    to cancel your order if this payment method is used. If you have any queries,
    please contact us directly.

    Please note that all transactions will be processed in British Pounds Sterling.

     

    RETURNS & REFUNDS?

    We want to make sure you are completely happy with your purchase but we do realise
    that occasionally, issues may arise. We will do everything we can to ensure that this is
    resolved quickly and efficiently. If for any reason, you are not satisfied with your purchase, 
    you must contact us as soon as possible via email clearly indicating the reasons you wish
    to return the item/s. We are not obliged to refund items that exceed the 14 days return period.
    This does not affect your statutory rights.

    Best ways to contact us for returns

    • You can reach us by phone (01623 810449) from 9am-7pm
      Monday to Saturday (closed on Sundays & bank holidays). 

    • For queries out of business hours, or if it’s more convenient
      for you to email, contact us on:hemmings.jane@googlemail.com

    We aim to reply to all our customer emails within 24 hours and we are happy to
    return your call during office our hours at a time that is more convenient for you. 

    You have 14 days in which to return your Le Jabot & Stock Co. item/s (from the date
    your purchase/s were despatched to you). All items must have original tags intact,
    and returned to us by Royal Mail Special Delivery tracked and signed for, in their 
    original condition as this may affect your refund.

    All bespoke/commissioned items are excluded from the distance selling
    regulations seven day return policy. If your item is defective or there has
    been an error in production, we will always offer to produce a replacement
    item where possible in the first instance.

    All sale items are non refundable - this does not affect your statutory rights.

     

     

    CONTACT US

    Le Jabot & Stock Co.

    Telephone: 01623 810449
    email: hemmings.jane@googlemail.com